Reviews

I wouldn't go elsewhere.. I've been with Cole/Krum for years.

Nice friendly workers

I was there for an oil change and tire rotation. The young man checking me in was friendly, yet professional. I was very pleased with how promptly they got my car finished and I was on my way.

Jim Braat and the closing team member took care of us on all ends. This was the most hassle free buying experience my wife and I have ever had. We couldn’t be happier.

The service was adequate. I went in for a severe coolant leak and an oil change. The technician diagnosed an issue with the thermostat on my car, which i disagreed with, due to the evidence of coolant dripping from hoses on the opposite side of the engine bay from where the thermostat is located. The technician verified their diagnosis, and provided video proof. During the inspection, it was also discovered that the negative battery lead had severe corrosion damage and should be replaced (which would require ordering parts). I authorized the repairs, with the assurance that the parts would be delivered, and my vehicle would be ready the next day. I then had to call to check on my car the next day, and push to have it done, as that day was a Saturday, and my assigned Service Advisor was not working. Upon picking up my vehicle, it was discovered that the oil change had not been written up, and not performed. I was assured that either my assigned Service Advisor or the Service Manager would call me to schedule further service, but there has been no communication from the dealership since.

Nothing was accomplished and took my truck somewhere else.

I don't do things that other people REQUIRE me to do

I would like to see them vacuum and wash the windows.I don't think thats asking to much.

Service was on time as stated and completed accurately

The engine oil change I got was very quick and professional.. thank you